How to get started?
An introductory guide to the system's basic functions that helps quickly familiarize with its capabilities.
Getting started
Your account
The account is a dedicated data instance intended exclusively for the system administrator.
Fill in user details
Provide the business entity details even if you do not plan to purchase the service. Failure to provide accurate information or providing false information may result in service restriction or blocking.
Define organizational structure (optional)
You will be able to assign computers and devices to those elements.
Download and install the agent
To inventory computers, download and install the eAuditor cloud® agent on the computers.
Agent download
Download the agent by selecting the button Add computer.
Optionally you can provide credentials (username and password of a user with administrator, domain, or local privileges). These credentials will be used by the installer during the agent installation process on specified computers.
Sending data from the agent to the service
The agent will run as a service (invisible to the user) and will send basic data to the service. This data will not yet be complete. Data completion will occur within 1 hour. If the computer with the agent is not connected to the Internet, the data will be sent and updated in the console after connecting to the Internet.
To personalize the scope of collected data, go to Tools - Configuration - Monitoring and create a new monitoring profile. The Default profile is assigned by default and may not include all elements whose monitoring the user expects. Creating your own profile allows you to precisely specify which data should be collected and reported by the agent.
Data about computers / users
The service continuously updates detailed data about computers and users. Note that updates do not occur in real time but at specific time intervals that depend on the type of data being transmitted.
Detailed computer data
The service will gradually update computer data, which you can view in the respective tabs.
Detailed user data
The service will gradually update user data, which you can view in the respective tabs.
Purchase the service
To use the service under a plan other than the FREE plan, you must purchase the service.
Fill in entity details
Ensure that the Account owner's details are filled in correctly and completely.
Select a subscription plan
Go to the Account Management -> Settings -> Subscription. Select the number of computers, the subscription plan of interest, the subscription type (monthly/annual) and the payment currency (for entities based in Poland it is recommended to choose PLN). You can make secure payment by card. eAuditor cloud® uses secure payments via the Stripe system.
You can find a full description and plan comparison here: Plan comparison
Invoice and payment confirmation
After completing the payment you will receive sales documents by e-mail (invoice and payment confirmation). Unless you cancel the subscription, payments will be made automatically in the next billing period and the confirming documents will be sent by e-mail.
Payment history
Invoices and payment confirmations can be viewed and downloaded in the Account Management -> Settings -> Payments.
Change subscription
At any time you can change your subscription via the Manage subscription option.
Service cancellation and account closure
To close the account and cancel the service, you must first uninstall the Service agents.
Uninstalling the agent
To uninstall the eAgent from a computer, go to the selected device and in the Actions panel choose the Uninstall agent option (click and hold the button). After the process completes the computer will be automatically marked as offline.
Uninstalling the agent without access to eAuditor cloud
In the Add computer tab select the Uninstall agent. There you will find instructions and a script that should be run on the computer from which you want to remove the agent. After executing the script, eAgent will be uninstalled from the system and its data will stop being transmitted to eAuditor cloud.
Account closure
Go to Account Management -> Settings -> Subscription, select Manage your subscription, then Cancel subscription. The account will remain active with full functionality until the end of the paid subscription. After 30 days from subscription expiration the account will be restricted to data download only and then closed. Data will be permanently deleted and cannot be restored.
In the case of an on-premise installation there is also an implementation support option that lasts from 1 to 4 weeks for larger enterprises. This includes:
Client needs assessment – At this stage the expert determines with the organization representative the needs that can be addressed by the eAuditor system. Most often these are:
Difficulties with remote computer management,
Lack of a single system for mass disk encryption,
The necessity to use multiple tools for inventory and IT infrastructure management,
Lack of control over USB media,
Problems with tracking devices in a distributed infrastructure.
Provision of system materials – After determining needs, the consultant provides materials and a DEMO version of the eAuditor system.
Individual presentation – Participants may take part in a 1:1 presentation that discusses system operation based on the client's needs.
Quotation – Based on the collected information a commercial offer is sent.
Offer acceptance – After accepting the offer the implementation process begins.
Defining technical requirements – A meeting with a technician is held to discuss configuration requirements.
System installation and configuration – A technical support representative installs eAuditor and deploys the system environment.
Implementation confirmation – The correctness of communication between system components is verified.
Training – Administrative and end-user training is offered.
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