> For the complete documentation index, see [llms.txt](https://eaclouddoc.eauditor.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eaclouddoc.eauditor.eu/eacloud-docs-en/getting-started/quickstart/installation-and-deployment-of-the-eagent-service.md).
# Installation and deployment of the eAgent service
The agent service is a key system component that monitors devices, collects data about their status, and enables remote management of them. In this article, you will find detailed instructions for downloading, installing, and configuring the agent service on computers running Windows. You will also learn how to properly remove the agent if necessary. This guide is especially useful for new users who are installing the agent on their devices for the first time.
***
## **Service download**
1. Log in to the system and go to the **Computers**.
2. Select **+ Add computer**.
3. Select installation.
4. Click the appropriate button **Download agent**:
* **Windows**: \*.exe file.
***
## **Agent installation in Windows**
### Installation from an .exe file
* Download the installer **.exe** from the **+ Add computer**.
{% hint style="info" %}
Credentials **are not required for installation - they are optional** and needed only in individual cases. By default, we download the installer without credentials.
User credentials can be provided if the agent is to be run with specific permissions, for example when the installer is to be handed to a person without administrator privileges and they are to perform the installation themselves. In such a case, an installer is generated with encrypted credentials that are used only for installation purposes. This eliminates the need to manually elevate privileges or to install the agent personally for that user.
{% endhint %}
* Run the installer.
* After installation is complete, the service automatically establishes communication with the server and will begin collecting data.
{% hint style="info" %}
The connection is established using the allowed standard outbound port. With the default Windows Firewall configuration, no additional actions or firewall rules are required.\
However, if custom restrictions or custom firewall rules have been implemented in the environment, it is worth verifying that the agent's outbound traffic is not blocked. In the event of communication issues, this is most often where the cause lies.
{% endhint %}
{% hint style="danger" %}
Installation problems may result from incorrect credentials. The installer requires the data **of a user with administrator privileges on the computer**, on which the agent is being installed. It is worth checking whether everything has been entered in the correct format:
* If this is a domain account, **the domain must be specified**.
* If this is a local account, the format should look like this: **.\nazwa\_użytkownika** or **nazwa\_komputera\nazwa\_użytkownika**.
{% endhint %}
***
## **Agent deployment confirmation**
After installation is complete:
* Device data will be sent to the system and visible in the main panel.
* Administrators can monitor devices, configure alerts, and assign devices to users.
***
{% tabs %}
{% tab title="BAT file" %}
If other methods do not work, create a .bat file with the following content:
```
taskkill /f /im eAgentInternal.exe
taskkill /f /im eAgentPm.exe
net stop agent2
msiexec.exe /q /x {8725779B-83EE-4B60-B5E1-247A05A17775}
msiexec.exe /q /x {8725779B-83EE-4B60-B5E1-247A05A17776}
msiexec.exe /q /x {8725779B-83EE-4B60-B5E1-247A05A17777}
sc delete agent2
RD /S /Q "C:\Program Files (x86)\Btc"
```
The file should be run as administrator.
{% endtab %}
{% endtabs %}
***
{% hint style="info" %}
If you have problems with agent installation or operation, eAuditor provides:
* [**Instructional videos**](/eacloud-docs-en/system/video-tutorials.md)
* [**Technical support**](/eacloud-docs-en/getting-started/where-to-find-technical-support.md)
{% endhint %}
***
---
# Agent Instructions
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