Computers
View Computers allows management and monitoring (according to the configured settings) of all devices with the agent installed — a background system service. This view provides access to detailed information about individual endpoints, and enables performing group operations and filtering data. A detailed description of the interface elements and their functions is provided below.
The view is divided into sections All, Assigned and Unassigned. Devices can be assigned to users or remain without an assigned owner.
Adding a new device
Clicking the Add Computer allows adding a new device to the computers list. Adding a new device.
Widgets - Main statistics
At the top of the screen statistics are displayed regarding different device types in the infrastructure:
Computers: Number of computers with the service installed.
Servers: Number of servers with the service installed.
Virtual machines: Number of virtual machines.
Other devices: Other devices in the infrastructure.
Displayed widgets depend on the current state of the infrastructure. If only computers are detected in the system, only the widget Computers. Similarly, the widgets Servers, Virtual machines or Other devices appear only when that device type is present in the infrastructure.
Table with the list of computers
The table contains key information about each computer in the system:
Computer name – e.g. "DESKTOP-VH87YT".
User – assigned to the given device.
RTC: consent required – Option specifies whether end-user consent is required to establish a remote desktop connection.
If the option is enabled, the end user must accept the connection request.
If the option is disabled, the administrator can take over the user's desktop silently, without the need for connection acceptance.
Detailed information is available in the RTC.
OnLine – and information about the computer's status in the context of internet connectivity, specifically connectivity to the system server.
An exceptional situation may occur when the user starts the computer on a closed network where the service cannot connect to the server. In such a case the computer will also receive an offline status. Monitoring data will be updated automatically after reconnecting to the server.
Tags – additional device labels. More details can be found in the Device tagging.
Structure – e.g. branch or device location.
IP – the computer's IP address.
Seen – date of the agent's last connection to the server.
Date added – date the device was entered into the system.
MAC address – unique hardware address.
Operating system – operating system detected on the device, e.g. Windows 10 Enterprise.
Authorization – computer authorization status (e.g. Authorized, Liquidated).
ID - Computer identifier
User ID - User identifier
Agent version - last read (current) version of the eAgent service on the endpoint
Computer details
Clicking the arrow next to the computer name expands additional information, such as:
Operating system – system details.
eAgent version – eAgent version on the device.
CPU – processor load.
RAM – memory usage.
Disks – disk capacity and utilization.
Users – users assigned to the device.
Additional options (four-square icon)
Action Window is divided into several sections, enabling various operations on selected computers.
Management section
Structure - Assigning organizational structure.
Users - Assigning a user to the device.
Tags - Assigning tags to devices.
Documents - Generating handover and return documents.
Archive - Archiving the device, which deactivates the ability to remotely manage and monitor it.
[Archive] We are working on this functionality. We will announce its implementation in the changelog as soon as it is made available.
Delete - Removing the device and uninstalling the agent. WARNING: Irreversible process!
Note: Delete is irreversible! It results in the loss of remote management capability and requires reinstallation to restore connection. Archiving retains the device history.
Tasks
Rescan - Forcing a device scan. The agent performs a scan outside the schedule; it can scan files, registries, or hardware. Data update may take up to an hour, depending on the device and connection quality.
Messages - Sending messages to the computer.
[Rescan][Messages] We are working on this functionality. We will announce its implementation in the changelog as soon as it is made available.
Restart - Restarting the computer.
Shutdown - Shutting down the computer.
Restart agent - Restarting the service on the device.
Stop agent - Stopping the service on the device.
Note: Stopping the agent results in loss of remote management capability; to restore the connection the service must be restarted locally. The service starts automatically with the operating system unless its configuration was changed locally by a user with administrative privileges.
Tools
RTC - Remote connection to the user's desktop. More information about RTC.
Encryption - Disk encryption using BitLocker. More information about BitLocker.
Tasks - Remote execution of CMD and PowerShell commands. More information about Task server.
Updates - Windows updates management. More information about Update server.
Feature availability depends on the purchased plan.
Installation
Remote installation - Remote installation of MSI/EXE files. More information about Installation server.
Employee panel installation - Installation of Work Time Manager; the employee panel allows monitoring personal statistics shared by the administrator and access to additional features depending on the software edition. More about Configuration of the employee panel.
[Employee panel installation] We are working on this functionality. We will announce its implementation in the changelog as soon as it is made available.
Install RTC - Installing the remote desktop tool on the device.
Uninstall agent - Uninstalling the eAgent service from the device.
Note: Uninstalling the agent results in loss of connection to the device, which prevents further operations. It will be necessary to reinstall the agent to restore the connection.
Management and operations
Filtering
Column filtering: Three dots above each column allow filtering data for the selected column by entering text or selecting available options.
Table filtering: In the upper right corner of the table there is a Searchfield that allows searching the entire table and dropdown fields.
Page navigation
At the bottom of the table there is the number of pages and navigation buttons Previous and Next, which allow switching between pages.
Refreshing and column settings
Refresh: The circular arrows icon in the upper right corner of the table allows updating the table data.
Column settings: The icon next to refresh allows customizing the visibility and order of columns in the table.
Column view allows:
Selecting columns visible in the view. Change column order by dragging a selected item to a different position.
Tab navigation
Opening a device in a new tab
Clicking the computer name opens its detailed view in a new tab at the top of the screen. Each open tab allows individual management of the computer. More information about the detail tab.
Closing tabs
X by the tab name – closes a single tab,
X on the right – closes all open tabs at once.
Additional features
Arrow in the lower left corner
Clicking the arrow in the lower left corner of the screen collapses or expands the side tab menu, allowing more workspace on the screen.
Adding a new computer
Adding new computers to the system is described in the Getting started.
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