# RTC

## RTC Connection

RTC Connection allows administrators remote access to computers for management and interaction with their desktops. By using the **RTC** the process takes place directly in the eAuditor console, without the need for intermediary servers. Data transmission is secured with the **TLS**, which minimizes the risk of data loss or leakage.

<figure><img src="/files/23cc8290de7e2f4e7fd727257a72ba4c67f1a054" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
**INFORMATION:** No additional external software is required to establish an RTC connection.
{% endhint %}

***

## RTC Agent Installation

### Installation steps

{% stepper %}
{% step %}

### Go to the Computers view

Go to view **Computers > All**
{% endstep %}

{% step %}

### Select a computer

Select the computer on which the RTC Agent is to be installed.

<div align="left"><figure><img src="/files/b51f376d6cc54a36ef241371fe7f2c7862cd8b6e" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Action Button

Click **Action button** and select the option **Install RTC**.

<figure><img src="/files/aa47080b966a9b6ddd175498cfcbce0917b05a47" alt="" width="237"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**NOTE:** The system will send the installation command, and its progress and result can be monitored in the **IT Management -> Tasks -> Logs**
{% endhint %}

***

## Connect to the computer

{% stepper %}
{% step %}

### Select computers

Go to view **IT Infrastructure -> Computers**.
{% endstep %}

{% step %}

### Action button

Click **Action button** for the selected computer.

<figure><img src="/files/40c947cbae65b914a2be0f83ebf9f27fc4f58cb9" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Connect RTC

From the **Tools** section select the option **RTC**.

<figure><img src="/files/66ea89384204bb4767b631f33a1585503c500e3e" alt="" width="237"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

## Additional information

### RTC connection settings

RTC allows configuration of connection parameters such as:

* Image quality: from 1% to 100%.
* Scaling: from 1% to 100%.
* Frames per second: medium, high.
* Additional options:
  * Swap mouse buttons.
  * Invert mouse wheel direction.
  * Use remote keyboard mapping
  * Automatic clipboard
  * Lock the computer when the remote RTC desktop disconnects
  * Disable mouse and keyboard for the user

<figure><img src="/files/81a7e2e0afb967f0263c7b61ef96a6a915b0b501" alt="" width="375"><figcaption></figcaption></figure>

### Bottom of the RTC screen

#### Session duration

* The lower left corner displays information about the duration of the current session.

#### Connection quality and data transfer

* The lower right corner displays connection quality, including:
  * Session duration
  * Latency.

***

## **Summary**

RTC is an advanced tool for remote computer management that enables administrators to effectively support users and control resources within the organization.&#x20;

Within the free version of the system it is possible to perform **one concurrent RTC session**.\
Higher plans allow simultaneous takeover of multiple screens and conducting multiple remote sessions by different administrators at the same time. More information at [the link](/eacloud-docs-en/system/billing-and-licensing.md).


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