RTC

RTC Connection

RTC Connection allows administrators remote access to computers for management and interaction with their desktops. By using the RTC the process takes place directly in the eAuditor console, without the need for intermediary servers. Data transmission is secured with the TLS, which minimizes the risk of data loss or leakage.

INFORMATION: No additional external software is required to establish an RTC connection.

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RTC Agent Installation

Installation steps

1

Go to the Computers view

Go to view Computers > All

2

Select a computer

Select the computer on which the RTC Agent is to be installed.

3

Action Button

Click Action button and select the option Install RTC.

NOTE: The system will send the installation command, and its progress and result can be monitored in the IT Management -> Tasks -> Logs

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Connect to the computer

1

Select computers

Go to view IT Infrastructure -> Computers.

2

Action button

Click Action button for the selected computer.

3

Connect RTC

From the Tools section select the option RTC.

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Additional information

RTC connection settings

RTC allows configuration of connection parameters such as:

• Image quality: from 1% to 100%.

• Scaling: from 1% to 100%.

• Frames per second: medium, high.

• Additional options:

  • Swap mouse buttons.

  • Invert mouse wheel direction.

  • Use remote keyboard mapping

  • Automatic clipboard

  • Lock the computer when the remote RTC desktop disconnects

  • Disable mouse and keyboard for the user

Bottom of the RTC screen

Session duration

• The lower left corner displays information about the duration of the current session.

Connection quality and data transfer

• The lower right corner displays connection quality, including:

  • Session duration

  • Latency.

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Summary

RTC is an advanced tool for remote computer management that enables administrators to effectively support users and control resources within the organization.

Within the free version of the system it is possible to perform one concurrent RTC session. Higher plans allow simultaneous takeover of multiple screens and conducting multiple remote sessions by different administrators at the same time. More information at the link.