RTC

RTC enables administrators to remotely access computers managed in eAuditor cloud®. The feature allows user support, diagnostics, and performing administrative tasks directly from the system.

The RTC connection uses WebRTC technology. To control a computer through RTC, the component is required RTC Agent installed on the target device.

Sample view of an active RTC session with a user's computer.

RTC capabilities

Within an RTC connection, the administrator can, among other things:

• access the computer's remote desktop,

• control the mouse and keyboard,

• work with computers equipped with multiple monitors,

• use the remote CMD and PowerShell terminal,

• browse and manage files on the computer,

• monitor and manage processes and services,

• perform selected system actions,

• configure display and connection parameters,

• use a shared clipboard,

• check information about the active RTC session.

Using RTC does not require additional external remote desktop software. However, the target computer must have installed RTC Agent.

How to get started with RTC?

Using RTC can be divided into several stages:

1. Install RTC Agent on the computer you want to manage remotely.

2. Establish an RTC connection with the selected computer.

3. After the session is established, use the available remote management tools.

4. When finished, close the RTC session.

The following sections describe the installation of RTC Agent, establishing a connection, and the available session features.

In this section

• RTC Agent installation - preparing the computer to handle RTC connections.

• Establishing an RTC connection - starting and ending a session with the selected computer.

• RTC session interface - a description of the elements visible during an active connection.

• Remote management - remote desktop, terminal, files, and process and service management.

• RTC connection settings - configuration of session and image parameters.

• Event logs - information recorded while using RTC.

• Troubleshooting - the most common issues related to RTC installation and connection.

FAQ

Is an additional remote desktop program required to use RTC?

No. The connection is established directly from within eAuditor cloud® using WebRTC technology.

However, the component must be installed on the target computer RTC Agent.

Does RTC only provide screen viewing?

No. RTC allows not only viewing the remote desktop, but also performing administrative tasks.

The administrator can, among other things:

• control the mouse and keyboard,

• use the remote terminal,

• manage files,

• monitor and manage processes and services,

• perform selected system actions.

Does RTC support computers with multiple monitors?

Yes. RTC supports working with computers equipped with multiple monitors.

During an active session, the administrator can use the available options for handling the remote computer's screens.

Can CMD and PowerShell be used during an RTC session?

Yes. RTC provides a remote terminal for executing commands CMD and PowerShell on the target computer.

Does RTC support privilege elevation during a session?

Yes. During an RTC session, you can perform an action that requires administrator privileges, for example, select the Windows option Run as administrator. When the User Account Control window appears, enter the credentials for an account with the appropriate privileges.

The session remains visible to the user - there is no black screen and the desktop is not hidden. The user sees the administrator's actions in real time.

RTC does not work like RDP. It does not take over the user's session or hide it after logging in with another account. You can log out the current user and sign in with another account, but the user still sees the entire process of this operation.