# Billing and web licensing

### Billing and licensing

**eAuditor Cloud** operates in the **Software as a Service (SaaS)**:

* the software is hosted in the cloud,
* access is provided through a web browser,
* billing is carried out in the form of a subscription (monthly or annual).

The minimum number of endpoints is **10 computers**, and there is no upper limit—the system grows with the organization. Pricing is fully transparent and publicly available.

#### License plans

* **FREE** – a completely free plan. Up to 100 computers, 10 GB database, 1 concurrent RTC session, no limits on administrators and devices. A good starting point for microbusinesses, startups, and testing.
* **INV100** – Inventory and asset monitoring, 100 GB database, 3 concurrent RTC sessions, additional data storage space, 1 backup.
* **ACT200** – Activity monitoring, 200 GB database, 5 concurrent RTC sessions, additional data storage space, 1 backup, API with a limit of 1,000 requests/month. A plan often chosen in the financial, healthcare, and legal sectors.
* **DLP300** – Full DLP module, 300 GB database, 5 concurrent RTC sessions, additional data storage space, 2 backups, API with a limit of 10,000 requests/month. Dedicated to medium and large organizations requiring compliance with standards and full control over data.

### Licensing details and impact on cost

#### Number of computers

System licensing **is based on the number of installed agents (the eAgent service)**, which communicate with the eAuditor cloud server. Each computer on which eAgent runs has a unique **agent identifier (ID)** visible in the console, for example `1ECFE0E3-1DA8-4E86-960E-1A5E7A18D3CB`.

<p align="center"><img src="https://3262380731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdzip3GyvGq5q5J3qckWN%2Fuploads%2FRclnHOznryh0yioT40TM%2Fimage.png?alt=media&#x26;token=323c75f9-8ab3-427c-af09-1576737c2f81" alt="" data-size="original"></p>

\
It is the number of these unique identifiers that serves as the basis for determining the number of licenses (so-called *endpoints*).

The minimum number of licenses is **10 agents**, while in the **FREE** plan the **limit is**up to 100 endpoints. Above this number, billing applies according to the selected plan.

#### Concurrent RTC sessions

The “concurrent RTC session” parameter defines the number of connections that can be maintained at a given moment **at the same time** using the built-in remote desktop (RTC). \
The RTC remote desktop enables:

* full **takeover of the device** (screen view, mouse and keyboard control),
* **management from the computer details card** (e.g., access to files and terminal - using the same connection technology).

Each such active connection allocates one RTC connection. The number of currently used connections is visible in the **“RTC Access”**&#x76;iew. \
For example, if the plan provides 3 concurrent sessions, it is possible to run a maximum of three sessions at the same time using: desktop takeover, terminal access, file management, access to running processes, and services in real time.

{% hint style="warning" %}
By **starting a session** we mean establishing a connection with the endpoint using one of the eAuditor RTC tools. A session can be started:

* **from the RTC Access tab (the “New session” option with endpoint selection)**
* **from the computer details card, in the “Management” section, where the “Start” option opens a terminal window for remote management.**
* **from the Computers view by selecting the “eAuditor RTC” tool for the indicated device**
  {% endhint %}

#### Billing model

Payments are processed using [**Stripe**](https://stripe.com/en-ro), a secure payment processor.

* Payments are made by **payment card**
* Two subscription forms are available:
  * **monthly**,
  * **annual** – with an 8.3% discount and upfront payment for the entire year.

<figure><img src="https://3262380731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdzip3GyvGq5q5J3qckWN%2Fuploads%2FrW0TdwmIc5O9Y5e7dW6M%2Fimage.png?alt=media&#x26;token=00cd6d40-e467-4980-8178-ac8476ccdf4e" alt="" width="375"><figcaption></figcaption></figure>

## Subscription management and cancellation

The subscription can be managed directly from within the system. Simply go to:

**Settings → Subscription → Manage your subscription**

<figure><img src="https://3262380731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdzip3GyvGq5q5J3qckWN%2Fuploads%2FJxFpYC8nR1dl8ED0f0E3%2Fimage.png?alt=media&#x26;token=8afcd1d8-8f2f-49a8-a6db-d7ee62d78f33" alt="" width="375"><figcaption></figcaption></figure>

On the management screen, the **Cancel subscription** button will appear (in the upper-right corner).\
The cancellation process is simple and does not require contacting support.

<figure><img src="https://3262380731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdzip3GyvGq5q5J3qckWN%2Fuploads%2Fqg27sa0NmQmV1siouIYC%2Fimage.png?alt=media&#x26;token=1bb29d97-b23b-40e9-8b63-f14ac95c7fd1" alt="" width="375"><figcaption></figcaption></figure>

You can cancel the subscription at any time; however, according to the terms, a 30-day notice period applies. After it ends, access will be disabled automatically, and no further charges will be incurred.

### Changing the plan or number of endpoints

The subscription can be modified at any time, and changes take effect immediately:

* if you increase the plan or the number of endpoints, the system immediately raises the limits and charges the adjustment up to the higher value,
* if you decrease the plan or the number of endpoints, the system also applies the change immediately, and the user receives a refund proportional to the unused portion of the period.

This allows you to adjust the license to the organization’s needs on an ongoing basis. The system automatically recalculates funds so that billing remains transparent and fair.

#### **How billing works in Stripe**

Stripe automatically adjusts the invoice when the subscription changes:

* issues a correction for the unused portion of the current billing period
* charges the new price or adjusted quantity rate for the remaining time in the same period
* the invoice is settled immediately when the subscription is updated

{% hint style="info" %}
**Example with dates**

If the subscription starts on the 10th day of the month, the billing period runs from the 10th to the 10th day of the following month.

* On the 15th day of the month, the customer decides to upgrade the plan
* Stripe calculates a refund for the unused time of the old plan (from the 15th to the 10th)
* this amount is deducted from the price of the new plan for the period from the 15th to the end of the current cycle
* from the 10th day of the following month, the new plan applies at the full price

**Pricing example**

* ACT200 plan: PLN 4.40 per endpoint, 10 endpoints
  * PLN 44.00 total for 30 days
* after 5 days, the customer changes the plan to DLP300: PLN 6.20 per endpoint, 10 endpoints

System:

* calculates the cost of 5 days of the old plan
* treats the remaining amount as a refund
* charges the proportional price of the new plan for the remaining 25 days
* deducts the refund from the old plan from the cost of the new one

In the next billing period, the customer pays the full rate for the new plan, meaning PLN 6.20 x 10 endpoints for the entire period.
{% endhint %}

In short - you pay only for what you actually use. No manual adjustments and no unnecessary invoice complications.

### No payment. What happens then?

If the subscription fee cannot be collected (e.g., the card has expired, details have changed, or there are insufficient funds), the system continues to operate normally for **14 days** after the payment due date.

During this time:

* the system remains active
* Stripe sends **4 payment reminders to the email address**
* up to **8 collection attempts within 30 days** from the payment due date

If payment is still not completed after this time, the license in the system receives the status **unpaid**.

If payment is not settled within 14 days of the due date, we, as the manufacturer, reserve the right to restrict access to the full version of the system. In practice, this means a transition to the free version, without the features available under the previously active subscription.

If the payment issue is due to technical reasons or the situation requires clarification, please contact us:

* with your account manager
* through standard contact channels
* or directly: **<support@eauditor.eu>**

## Summary

The philosophy of eAuditor Cloud is simple—you start with what you really need today, and the system grows with you. You do not need to invest immediately in the most extensive package. However, you can be confident that when your organization grows, eAuditor cloud will easily meet new requirements and provide scalability and security without hidden costs.