> For the complete documentation index, see [llms.txt](https://eaclouddoc.eauditor.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eaclouddoc.eauditor.eu/eacloud-docs-en/system/billing-and-licensing/no-payment.md).

# No payment

### No payment. What happens then?

If the subscription fee cannot be collected (e.g., the card has expired, the details have changed, or there are insufficient funds), the system continues to operate normally for **14 days** after the payment due date.

During this time:

* the system remains active
* Stripe sends **4 payment reminders to the e-mail address**
* up to **8 collection attempts within 30 days** from the payment due date

If payment is still not completed after that time, the license in the system receives the status **unpaid**.

After 14 days from the payment due date, if the amount due remains unpaid, as the manufacturer we reserve the right to restrict access to the full version of the system. In practice, this means switching to the free version, without the features available under the previously active subscription.

If the payment problem is due to technical reasons or the situation requires clarification, please contact us:

* with your account manager
* through standard contact channels
* or directly: **<support@eauditor.eu>**

{% hint style="warning" %}
Simply disconnecting the payment card or having insufficient funds in the account does not result in [cancellation of the subscription](/eacloud-docs-en/system/billing-and-licensing/subscription-management-and-cancellation.md). If the subscription is not canceled before the start of the next billing period, the customer remains obligated to pay for the next period in accordance with the issued invoice, because access to the system and the license remains active.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://eaclouddoc.eauditor.eu/eacloud-docs-en/system/billing-and-licensing/no-payment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.