> For the complete documentation index, see [llms.txt](https://eaclouddoc.eauditor.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eaclouddoc.eauditor.eu/eacloud-docs-en/getting-started/quickstart/uninstalling-the-agent-service.md).

# Uninstalling the agent service

## Uninstalling the agent

{% hint style="info" %}
Uninstalling the eAgent service from the computer is not the same as removing the device from the eAuditor system.
{% endhint %}

### Windows

#### Uninstall from eAuditor Cloud

1. Go to the tab **+ Add computer**.
2. Select the option **Uninstall**.
3. The system will generate an uninstall script.
4. Run the generated script on the computer from which eAgent is to be removed.
5. Follow the instructions displayed during the process.

<figure><img src="https://3262380731-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdzip3GyvGq5q5J3qckWN%2Fuploads%2FqJvRxhTKRmJuJYmmWvoo%2Fimage.png?alt=media&amp;token=588f2a2d-ccad-4a46-a2af-09c10c5a008b" alt="" width="375"><figcaption></figcaption></figure>

After the operation is completed, the eAgent service will be uninstalled from the computer, and the device will stop sending data to the eAuditor Cloud system.

#### Uninstall using the command line

eAgent can also be uninstalled manually.

1. Run **Command Prompt (CMD)** as an administrator.
2. Execute the command:

```
msiexec.exe /x {8725779B-83EE-4B60-B5E1-247A05A17777}
```

## What happens after uninstallation?

After eAgent is uninstalled, the computer stops sending data to the system, so its status in the console will change to **Offline**. However, the device entry itself will remain in the system.

This behavior is intentional. The agent can also be uninstalled outside the eAuditor Cloud console (for example, locally on the computer), and the device history should often be retained for a specified period for audit or incident analysis purposes.

A device with the status **Offline** still consumes a license in eAuditor Cloud. Uninstalling eAgent only stops communication with the system and does not release the assigned license.

{% hint style="warning" %}
**Note!**

Uninstalling eAgent only stops communication with the system. To completely remove the device from eAuditor cloud, use the **Remove** option available in the **Actions**.
{% endhint %}

### Reinstalling eAgent

Each new installation of eAgent generates **a new Agent\_ID identifier**, which uniquely identifies the device in the system.

If the agent is reinstalled (for example, after reinstalling the operating system, formatting the computer, or manual uninstallation), a **new device entry**may appear in the system, while the previous one will remain visible with the status **Offline**.

This is correct and consistent with the intended system behavior.

### Permanent removal of a device

If the device history is no longer needed, the entry can be removed manually from the eAuditor console.

To do this:

1. Open the computer list.
2. Select the appropriate computer.
3. From the menu **Actions** select the option **Remove**.

Only performing this operation permanently removes the device along with its history from the system.

{% hint style="info" %}
If, after deleting the entry from the console, the eAgent service is still installed and running on the computer, the device will be automatically added back to the system during the next communication with the server. In that case, the computer will appear as a new entry with the data currently being collected.
{% endhint %}

Please note that removing a device from the console also results in the irreversible loss of all information assigned to that entry, such as notes, event history, and other data collected for that device. If the goal is only to stop reporting data, it is recommended to uninstall eAgent instead of removing the device from the system.


---

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