How do you get started?

An introductory guide to the system's basic functions that helps you quickly understand its capabilities.

Getting Started

Your account

The account is a dedicated data instance intended exclusively for the system administrator.

1

Fill in the user details

Provide the business entity details even if you do not plan to make a purchase. Providing inaccurate or false information may result in service restriction or blocking.

User Profile

2

Defining the organizational structure (optional)

You will be able to assign computers and devices to these elements.

Organization

Download and install the agent

To inventory computers, download and install the eAuditor cloud® agent on the computers.

1

Agent download

Download the agent by selecting the button Add computer.

Optionally, you can enter authentication credentials (the login and password of a user with administrator privileges, domain or local). These details will be used by the installer during the agent installation process on the specified computers.

Adding the First Computer

2

Sending data from the agent to the service

The agent will start in service mode (invisible to the user) and send basic data to the service. This data will not yet be complete. The data will be completed within 1 hour. If the computer with the agent is not connected to the Internet, the data will be sent and updated in the console after it connects to the Internet

To customize the scope of collected data, go to Tools - Configuration - Monitoring and create a new monitoring profile. By default, the Default profile is assigned, which may not include all elements the user expects to be monitored. Creating your own profile allows you to precisely define what data is to be collected and reported by the agent.

3

Updating data in the service

The agent will inventory the computer even if the computer is not connected to the Internet; however, the data will be updated in the service after it connects to the Internet

Computer / user data

The service continuously updates detailed data about computers and users. Note that the update does not occur in real time, but at specific intervals depending on the type of data being transmitted.

1

Detailed computer data

The service will gradually update the computer data that you can view in the individual tabs.

Computers

2

Detailed user data

The service will gradually update the user data that you can view in the individual tabs.

Purchase the service

To use the service under a plan other than the FREE plan, you must purchase the service.

1

Fill in the entity details

Make sure the Account owner's details are filled in correctly and completely.

Settings

2

Select a subscription plan

Go to the tab Account Management -> Settings -> Subscription. Select the number of computers, the subscription plan you are interested in, the subscription type (monthly/yearly), and the payment currency (for entities headquartered in Poland, PLN is recommended). You can make a secure payment by card. eAuditor cloud® uses secure payments provided by the Stripe system.

You can find the full description and comparison of the plans here: Plan comparison

3

Invoice and payment confirmation

After making the payment, you will receive sales documents by e-mail (invoice and payment confirmation). Unless you cancel the subscription, payments will be made automatically in the next billing period, and the confirmation documents will be sent by e-mail.

4

Payment history

Invoices and payment confirmations can be viewed and downloaded in the tab Account Management -> Settings -> Payments.

5

Subscription change

At any time, you can change your subscription using the Manage subscription option.

Service cancellation and account closure

To close the account and cancel the service, you must first uninstall the Service agents.

1

Uninstalling the agent

To uninstall eAgent from a computer, go to the selected device and in the Actions panel select Uninstall agent (click and hold the button). After the process is complete, the computer will be automatically marked as offline.

Adding the First Computer

2

Uninstalling the agent without access to eAuditor cloud

In the Add computer tab, select the option Uninstall agent. There you will find instructions and a script that must be run on the computer from which you want to remove the agent. After running the script, eAgent will be uninstalled from the system, and its data will no longer be sent to eAuditor cloud.

Adding the First Computer

3

Account closure

Go to Account Management -> Settings -> Subscription, select Manage your subscription, then Cancel subscription. The account will remain active with full functionality until the end of the paid subscription. After 30 days from the subscription expiration, the account will be restricted to data download only and then closed. The data will be permanently deleted and cannot be restored.

In the case of on-premise there is also an implementation support option, which lasts from 1 to 4 weeks for larger enterprises. It includes:

1. Assessment of customer needs – At this stage, the expert works with the organization's representative to determine the needs that can be addressed by the eAuditor system. These are most often:

   • Difficult remote management of computers,

   • Lack of a single system for mass disk encryption,

   • Need to use different tools for inventorying and managing IT infrastructure,

   • Lack of control over USB media,

   • Problems with tracking devices in a distributed infrastructure.

2. Provision of system materials – After the needs have been determined, the consultant provides materials and the DEMO version of the eAuditor system.

3. Individual presentation – Participants can take part in a one-on-one presentation covering how the system works based on the customer's needs.

4. Quotation – Based on the collected information, a commercial offer is sent.

5. Offer acceptance – After the offer is accepted, the implementation process begins.

6. Defining technical requirements – A meeting with a technician is held to discuss configuration requirements.

7. System installation and configuration – A technical support representative installs eAuditor and deploys the system environment.

8. Confirmation of system deployment – The correctness of communication between system components is verified.

9. Training – Administrative and user training is offered.