> For the complete documentation index, see [llms.txt](https://eaclouddoc.eauditor.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eaclouddoc.eauditor.eu/eacloud-docs-en/features/it-management/tasks/troubleshooting.md).

# Troubleshooting

This page helps resolve the most common issues related to creating, running, and scheduling scripts.

## Quick diagnostics

| Issue                                                   | What to check first                                       |
| ------------------------------------------------------- | --------------------------------------------------------- |
| The script was not executed                             | The eAgent status and the computer's last connection date |
| The script ended with an error                          | Full task log                                             |
| The schedule does not start the script                  | The start date, end date, and selected interval           |
| The script has expired                                  | The time range set for the task                           |
| The script does not have access to the network resource | The selected permission context                           |

## Script execution

<details>

<summary>The script was not executed on the computer</summary>

Check whether the computer is online and whether eAgent connected to the server. Then verify that the task falls within the configured time range.

</details>

<details>

<summary>The script ended with an error</summary>

Open the full task log and check the error message. You can use the **Ask AI** option to analyze the log content.

</details>

<details>

<summary>The script does not have access to the network share</summary>

If the script uses a protected network resource, run it in the **Another user** context and specify an account that has access to this resource.

</details>

## Schedules

<details>

<summary>The schedule does not start the script</summary>

Check the start date, end date, selected interval, and whether the schedule was terminated after a specified number of executions.

</details>

<details>

<summary>The script has expired</summary>

The script will not be executed after the configured time range ends. Edit the task and set a new end date if the script should run longer.

</details>

## Error report

For the report to be analyzed efficiently, it should include all information required in the procedure below.

Reports should be sent to:

<support@eauditor.eu>

In the body of the report, include:

* contact details of the person responsible for communication regarding the report,
* a possibly detailed description of the problem,
* the name or login of the user affected by the problem,
* the name of the associated computer,
* information on whether the issue affects one user or multiple users,
* the name of the tab where the issue occurs,
* a description of the steps taken to resolve the problem independently,
* the date and time the problem occurred,
* the eAgent status and the computer's last connection date,
* the applied filters and the selected time range,
* screenshots, error messages, or other materials useful for analysis.

After sending a message to <support@eauditor.eu> the report will be automatically acknowledged with a reply message.

If you do not receive confirmation, the report may not have reached the support team. In that case, verify the recipient address and send the message again.

{% hint style="danger" %}
Do not send passwords, login credentials, access keys, or other authentication information. If the analysis requires additional data, technical support will indicate a secure method for providing it.
{% endhint %}


---

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