RTC functionalities

RTC Features

Remote File Manager

• Real-time file transfer.

• Remote file management: copy, modify, delete.

Remote Terminal (CMD, PowerShell)

• Full access to the command line of the remote computer.

• Integrations with artificial intelligence

Multi-monitor support

• Ability to select a specific screen.

• Display one or all monitors of the remote computer.

Process and service management

• Monitoring and control of process activity.

• Start, stop and restart services.

---

Remote Desktop

RTC provides the administrator full access to the remote computer desktop, enabling comprehensive hardware management and assistance to end users without physical presence.

Remote desktop features:

• User connection options

  • Visible user login

    • The toolbar in the RTC interface displays the login of the user currently logged in to the remote computer.

• Support for multiple monitors: The RTC feature enables management of computers equipped with multiple monitors, providing full flexibility in choosing the screen on which the administrator will work.

  Screen selection button allows adjusting the display to the user's needs.

  • Display options:

    • One primary screen – default setting.

    • Switch to any other monitor connected to the device.

    • Display all monitors simultaneously.

  

• Clipboard: clipboard management between computers.

  • To send the contents of your clipboard to the remote computer, select Send. To retrieve the clipboard contents from the remote computer, select Get.

  

In settings there is an option to enable automatic clipboard, which removes the need to use this option manually. However, note that in such a case appropriate permissions must be granted to the browser itself to handle the clipboard. In most cases the browser will prompt to grant them.

• Screen scaling: selection of the displayed image size (1% - 100%).

• Connection quality: selection of the displayed image quality (1% - 100%).

• Frame rate: medium and fast

• Keyboard shortcuts: ability to send commands such as:

  • Alt + Ctrl + Del

  • Win

  • Win + Down

  • win + up

  • win + l

  • win+ M

  • Shift + win + m

  • win + r

  • alt +f4

  • ctrl + w

  • alt + tab

  • win + left

  • win + right

• Remote actions: ability to perform actions such as:

  • Screenshot

  • Switch desktop wallpaper

  • Lock screen (WIN+L)

  • Wake

  • Sleep

  • Restart

  • Shutdown

  • Uninstall RTC AgentSleep

  
• Real-time chat: RTC enables real-time conversations with the end user. The chat window opens automatically in the user's browser. This feature allows quick exchange of information during a remote session.

[Real-time chat] We are working on this functionality. We will announce its deployment in the changelog as soon as it becomes available.

---

Remote Terminal

The RTC tool provides access to the remote computer terminal, allowing the administrator to:

• Perform administrative actions using CMD or PowerShell.

• Quickly diagnose issues, change system configuration, and execute advanced scripts.

• Integration with artificial intelligence provides support for generating scripts, improving them, and analyzing obtained results.

When executing commands from this level, they are run in the context of the system service, because that is how the agent operates. This means there is no need to elevate privileges; the system service runs with system administrator privileges.

The login displayed in the upper right corner is only information about the currently logged-in user.

---

Remote file management

RTC enables:

• File transfer between the local and remote computer.

• File management, deletion and download directly from the RTC interface.

---

Service and process management

RTC allows:

• Monitoring system processes and services in real time.

• Performing operations such as:

  • Stopping selected processes.

  • Starting services.

  • Restarting services

  • Stopping selected services.

  

---

Event logs

• The event list displays all actions performed by the administrator during the RTC session.