Remote Management

After establishing an RTC connection, the administrator can use tools that enable direct management of the remote computer.

Within a single session, remote desktop, terminal, file management, and system processes and services functions are available.

Remote Desktop

Remote Desktop enables the administrator to view the computer screen and perform administrative tasks on it.

Remote Desktop view during an active RTC session.

User Support

The administrator can choose the mode of operation for the remote computer.

Available options include:

• screen viewing mode,

• the ability to control the mouse and keyboard,

• blocking the user's keyboard and mouse,

• support for multiple monitors.

Depending on the connection configuration, the end user may be asked to consent to the start of an RTC session.

Multiple Monitor Support

If several monitors are connected to the computer, RTC allows them to be managed within a single session.

The administrator can switch the view between the available displays.

Support for multiple monitors connected to the remote computer.

Clipboard

RTC enables clipboard sharing between the administrator's computer and the remote computer.

This makes it possible to copy and paste content between both workstations.

Depending on the settings, the function may operate automatically or require use of the available clipboard synchronization options.

Get and Send

Button Get retrieves the current clipboard contents from the remote computer to the RTC clipboard. The retrieved content can then be copied and used on the administrator's computer.

Button Send sends the contents of the RTC clipboard to the remote computer. After the data is transferred, it can be pasted on the remote computer.

The Get and Send buttons used to manually retrieve and send clipboard contents between computers.

The functions Get and Send are useful when automatic clipboard synchronization is disabled and the administrator wants to manually control the direction of content transfer.

Keyboard Shortcuts

During an RTC session, shortcuts are available that allow selected key combinations to be sent to the remote computer.

Example supported shortcuts include:

• Alt + Ctrl + Del

• Win

• Win + Down

• Win + Up

• Win + L

• Win + M

• Shift + Win + M

• Win + R

• Alt + F4

• Ctrl + W

• Alt + Tab

• Win + Left

• Win + Right

Remote Actions

From within an RTC session, the administrator can perform selected system actions.

Available operations include, among others:

• screenshot,

• switch remote desktop,

• lock the screen,

• log off the user,

• put the computer to sleep,

• restart,

• shut down the computer,

• uninstall RTC Agent.

Example actions available during an active RTC session.

Chat

RTC enables text-based communication with the end user during an active session.

The function can be used, for example, when providing remote support to the user.

View of communication with the user during an active RTC session.

Remote Terminal

The remote terminal allows the administrator to run commands on the computer without directly using the remote desktop.

Available are:

• CMD

• PowerShell

The administrator can run administrative and diagnostic commands directly from an active RTC session.

View of the CMD or PowerShell terminal available during an RTC session.

Commands executed in the terminal can affect the configuration and operation of the computer. Before running them, make sure their effect is consistent with the intended outcome.

Remote File Management

RTC enables access to files and directories located on the remote computer.

The administrator can, among other things:

• browse the directory structure,

• view files,

• download files,

• upload files,

• delete files.

Operations are performed directly from the RTC interface.

View of the tool that enables file management on the remote computer.

Process and Service Management

RTC also enables monitoring and management of processes and services running on the computer.

Processes

The administrator can view currently running processes and monitor their activity.

Available operations depend on the selected process and the permissions granted.

Services

For system services, selected administrative operations can be performed, such as:

• stopping the service,

• starting the service,

• restarting the service,

• changing the service operating mode.

View of system processes and services available during an active RTC session.

FAQ

Can remote desktop, terminal, and file management be used within a single RTC session?

Yes. Within a single active RTC session, the administrator can switch between the available remote management tools.

Does RTC support multiple monitors?

Yes. If the computer uses multiple monitors, the administrator can manage them during an RTC session and switch the view between the available displays.

Can the user's keyboard and mouse be blocked?

Yes. RTC allows the user's keyboard and mouse to be blocked during the remote session.

Can the clipboard be used during the session?

Yes. RTC enables clipboard use between the administrator's computer and the remote computer.

Can commands be executed without opening the remote desktop?

Yes. The remote terminal allows CMD and PowerShell commands to be executed directly from the RTC session or from the computer details tab.

Can files be managed directly through RTC?

Yes. RTC enables browsing directories and performing file operations, including downloading, uploading, and deleting them.

Can services be restarted on the remote computer?

Yes. RTC enables operations on system services, including starting, stopping, and restarting them.