Establishing an RTC Connection

After installation RTC Agent the administrator can start a remote session with the selected computer directly from eAuditor Cloud.

The RTC connection allows taking control of the user's screen and managing the computer, as well as performing remote administrative tasks.

The connection can be started in two ways:

• from the view Computers,

• from the module RTC.

Establishing a connection - option 1

The first method allows you to start the connection directly from the computer list.

1

Go to the computer view

Go to:

IT Infrastructure -> Computers

2

Select the computer

Find the computer in the list with which you want to establish an RTC connection.

Then select the button available next to the selected computer.

Computer list view with the button to initiate an RTC connection.

3

Optionally open the Actions menu

Click Actions next to the selected computer, then choose RTC in the available tools section.

RTC option available in the Actions menu for the selected computer.

4

Start the connection

After selecting the option RTC the system will begin establishing the connection to the computer.

After the session is successfully established, the RTC interface will open, allowing further work with the device.

Example view of an active RTC session after connecting to a remote computer.

An RTC connection can be established only with a computer on which RTC Agent has previously been installed.

Establishing a connection - option 2

The RTC connection can also be started directly from the module RTC.

Go to:

IT Management -> RTC

The view shows the computers available for RTC and information about currently active sessions.

1

Go to the RTC module

Go to:

IT Management -> RTC

Button used to start a new RTC session.

2

Find the computer

Find the computer in the list with which you want to establish a connection.

List of computers available in the RTC module.

3

Start the connection

Select the option to start the connection by "Save selected"

The system will begin establishing the RTC session.

Option to start the connection.

4

Open the RTC session

After the connection is established successfully, the RTC interface will open.

From this level, the administrator can perform further actions on the remote computer.

From the RTC module, you can also view currently active sessions and end the selected connection.

Concurrent RTC sessions

The system allows multiple RTC sessions to run simultaneously.

The number of available concurrent connections depends on the active system plan.

Four concurrent RTC sessions.

If the maximum number of active sessions is reached, starting another connection will not be possible until one of the currently running sessions has ended.

The limit of concurrent RTC connections depends on the active system plan.

User consent for connection

For each computer, you can specify whether starting an RTC session requires confirmation from the end user.

If the option Consent required is enabled, a prompt asking the user to accept the session will be displayed on the user's computer before the connection starts.

The connection will be established only after the user gives consent.

If the option Consent required is not enabled, the administrator can start an RTC session without additional confirmation from the user.

Configuration of the user consent requirement for starting an RTC session.

The consent setting for the connection is defined for a specific computer. The method of starting the session depends on the RTC configuration assigned to the device.

Ending an RTC session

After completing your work, close the active RTC session from the connection interface.

Ending the session interrupts the remote connection to the computer and closes the RTC interface.

Ending the RTC connection itself does not automatically log out the user from Windows.

If, during the session, the administrator logged out the current user and logged in with another account, the currently open system session will remain active after the connection ends on the computer.

Locking the computer after the session ends

The computer's behavior after disconnection can be changed using the Lock on disconnect option available in RTC settings.

If the option is enabled, the computer will be locked after the connection ends.

Option to lock the computer after the RTC session ends.

Before ending the session, make sure that all administrative tasks have been completed and that the computer remains in the expected state.

Frequently asked questions

Why is the RTC option not available for the computer?

Check whether RTC Agent has previously been installed on the computer.

Without the RTC Agent component installed, establishing an RTC connection is not possible.

Does the user have to accept the RTC connection?

It depends on the configuration assigned to the computer.

If the option Consent required is enabled, the end user must accept the connection attempt before the session starts.

If the option is not enabled, the administrator can start the connection without additional user confirmation.

How can the RTC connection be started?

The RTC connection can be started in two ways:

• from the IT Infrastructure -> Computers - after selecting the computer, open the menu Actions and select RTC,

• from the IT Management -> RTC - by selecting a computer from the list of available devices.

In both cases, after the connection is established successfully, the RTC interface will open.

What happens after the connection is established?

After the session is established successfully, the RTC interface opens, allowing remote work with the computer.

A detailed description of the available functions can be found in the section on the RTC session interface.

Can multiple RTC sessions be run simultaneously?

Yes. The system can allow multiple concurrent RTC sessions.

The maximum number of concurrent connections depends on the active system plan.

Does ending an RTC session log out the user?

No.

Ending the RTC session closes the remote connection, but does not automatically log the user out of Windows.

If the administrator logged in to another account during the connection, the currently open system session will remain active after the session ends on the computer.

Can the computer be locked after the connection ends?

Yes.

If the option is enabled in the RTC configuration Lock on disconnect, the computer will be locked after the RTC session ends.