> For the complete documentation index, see [llms.txt](https://eaclouddoc.eauditor.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://eaclouddoc.eauditor.eu/eacloud-docs-en/features/it-infrastructure/software/uninstalling-applications.md).

# Uninstalling applications

The remote uninstall function allows an application to be removed from one or more computers without physical access to the devices.

The operation is performed by the eAgent service based on a task sent from eAuditor. Its success depends, among other things, on the availability of the computer and the uninstall mechanism provided by the application.

### How does remote uninstall work?

After the operation is initiated, the system:

1. creates an uninstall task,
2. delivers it to the selected computers,
3. starts the application uninstall mechanism,
4. records the task status and result,
5. updates the inventory after the next scan.

{% hint style="info" %}
The task may remain pending if the computer is turned off, has no internet connection, or eAgent does not communicate with eAuditor Cloud.
{% endhint %}

### Requirements

Before you begin, check whether:

* the computer is connected to eAuditor Cloud,
* the eAgent service is running properly,
* you have permission to perform operations on the device,
* the application has been detected correctly,
* the application provides an uninstall mechanism,
* uninstall does not require manual user interaction,
* removing the program will not affect the operation of other applications or the system.

{% hint style="warning" %}
Do not uninstall system components, drivers, security agents, or critical programs without first verifying their dependencies and impact on the environment.
{% endhint %}

### Uninstalling from the software view

{% stepper %}
{% step %}

#### Go to Software

Open **IT Infrastructure > Software** and select the view **All**.
{% endstep %}

{% step %}

#### Find the application

Use search or filters to find the program to be removed.

<div align="left"><figure><img src="/files/e1efa5c98a4f97a718d8889f072dc2f8a29285fd" alt="Odszukaj aplikację" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Select Uninstall

Open the operation menu for the application and select **Uninstall**.

<div align="left"><figure><img src="/files/0cb738323d5f7a743efe1b6478059e7aedfc79b2" alt="Wybierz Odinstaluj" width="305"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Select computers

Select the devices from which the application is to be removed.

If the program was detected on only one computer, the system may skip device selection and display the operation confirmation immediately.

<div align="left"><figure><img src="/files/ee52decc64e80f2ae7e538307b1c814a7607995e" alt="wybór komputerów" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Confirm the operation

Review the application name and the list of devices, then confirm task creation.

<div align="left"><figure><img src="/files/78ba2e485bd95469f782f3a00794008921119f6b" alt="potwierdzenie odinstalowania" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Check the result

Monitor the task status. After it is completed, verify that the application has been removed from the device.
{% endstep %}
{% endstepper %}

### Advanced application uninstall

If you want to schedule the uninstall for a specific date or run additional scripts before or after removing the application, use the[ **Remote installation**](/eacloud-docs-en/features/it-management/installation-server.md).

The feature is available starting with the plan **INV100**.

### Frequently asked questions

<details>

<summary><strong>Can I uninstall an application from multiple computers?</strong></summary>

Yes. After selecting the program, you can specify multiple devices on which the operation should be performed. The result must be verified separately for each computer.

</details>

<details>

<summary><strong>Why was the application not removed?</strong></summary>

The program may not support silent uninstall, may require user interaction, may currently be in use, or may use a custom installer. The operation may also be blocked by security software or a system policy.

</details>

<details>

<summary><strong>Why is the application still visible after the task completed successfully?</strong></summary>

The inventory has not been refreshed yet. Wait for the next scan or initiate a new data collection from the computer.

</details>

<details>

<summary><strong>Can the computer user interrupt the uninstall?</strong></summary>

This depends on how the installer works. An operation performed in silent mode usually does not require user involvement, but some programs may display their own messages or require running processes to be closed.

</details>


---

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