Adding a Computer

The eAgent service is responsible for collecting data about the computer and sending it to eAuditor. Installing it enables device monitoring and access to available management features.

The computer will be added to the system after eAgent is installed correctly and establishes its first connection to eAuditor. Downloading the installer alone does not create the device in the list.

Before you begin

Before installation, make sure that:

• the computer has access to the internet,

• you can run the installer,

• you have administrator privileges or administrator account credentials,

• the firewall or security software does not block the installer or eAgent communication.

Downloading eAgent

1

Log in to eAuditor Cloud

Sign in to the organization account to which you want to add the computer.

2

Open the Computers view

Go to:

Features > IT Infrastructure > Computers

3

Open the add computer window

Click the + Add computer.

4

Select installation

In the window that opens, select Installation.

5

Download the installer

Click Download agent next to:

• Windows - file .exe.

Installing eAgent on Windows

Standard installation from an .exe file

1

Download the installer

Download the eAgent installer according to the instructions described above.

2

Run the downloaded file

Run the installer on the computer you want to add to eAuditor Cloud.

3

Allow the installation

If Windows displays a User Account Control prompt, allow the changes.

4

Wait for the installation to complete

After installation is complete, the eAgent service will start and automatically establish a connection with eAuditor. It will then begin collecting and sending data about the computer.

By default, the installer should be downloaded without credentials. If the installation is performed by a user with administrator privileges, no additional data is required.

Installation using credentials

Providing credentials is optional. It can be used if the installer is to be given to a person who does not have administrator privileges on the target computer.

The entered data is encrypted and used only during installation. This avoids the need to manually enter administrator credentials or ask an administrator to be present while installing eAgent.

Username format

Enter the username in the format appropriate for the account type:

• domain account - also provide the domain name,

• local account - use the format .\username or computer_name\username.

Invalid credentials may cause the installation to fail. Before downloading the installer, verify that the username, password, and domain are correct.

Communication with eAuditor

After installation is complete, eAgent automatically communicates with eAuditor using the standard outbound connection.

With the default Windows Firewall configuration, no additional rules or manual port opening are required.

If the organization uses additional security software, a custom firewall configuration, or other network restrictions, verify that outbound eAgent communication is not blocked.

Confirming successful installation

1

Return to the Computers view

After installation is complete, go to:

Features > IT Infrastructure > Computers

2

Find the new device

Verify that the computer appears in the table.

3

Check data transmission

Open the computer card and verify that the device is sending data to eAuditor.

After communication is established:

• device data is sent to eAuditor Cloud,

• the computer becomes visible in the list,

• the administrator can monitor its status,

• alerts can be configured,

• the computer can be assigned to a user,

• available information is updated with subsequent scans.

Immediately after installation, some information may still be unavailable. The first scan and transmission of the full data set may take some time.

Assigning the computer

A newly added computer may initially have no owner assigned. In that case, it will be visible in the tabs:

• All,

• Unassigned.

After an owner is assigned, the computer will also be displayed in the Assigned.

Reinstalling eAgent

Each new eAgent installation generates a new Agent_IDidentifier, which is used to uniquely identify the device in eAuditor.

Reinstallation may therefore create another entry for the same computer. The previous entry will not be removed automatically.

Before reinstalling, verify whether it is necessary. If two entries for the same device appear after installation, check their statuses and remove the outdated entry.

Frequently asked questions

When will the computer appear in eAuditor Cloud?

The computer will appear in the system after eAgent is installed correctly and establishes its first connection to eAuditor Cloud.

Why don't I see all the data after installation?

Information about the computer is collected and transmitted gradually. Immediately after installation, some fields may be empty or contain temporary data. Wait for the first scan to complete.

Do I need to provide credentials when downloading the installer?

No. By default, the installer should be downloaded without credentials. They are needed only when the installation is to be performed by a person without the appropriate administrator privileges.

Why is the computer in the Unassigned view?

The computer does not yet have an assigned owner. After a user is assigned, it will also appear in the view Assigned.

Can I reinstall eAgent?

Yes, but reinstalling will generate a new Agent_ID and may create another entry for the same computer.

Why does the computer not appear in the system?

Check whether:

• the installation completed successfully,

• the eAgent service is running,

• the computer has access to the internet,

• the firewall or security software is not blocking communication,

• the correct credentials were entered, if they were used,

• the computers table has been refreshed.

If the problem persists, go to the Troubleshooting page or contact technical support.